Overview

Massage Heights in Roseville, CA is hiring for a Spa Manager!

Spa Manager $55k-$60k Base + Commission and Bonus
Assistant Manager $42k-$52k Base + Commission and Bonus

Looking for a sales and managerial professional to join our team

WHAT IS MASSAGE HEIGHTS:

Massage Heights provides membership-based, professional therapeutic massage and skin services offered at attractive, convenient neighborhood locations at affordable prices.

WHAT WE OFFER:

  • Competitive compensation plus sales bonus opportunities
  • Dental &Vision Benefits
  • Matched Retirement Plan
  • Discounted Products, Massage and Facial Services

RESPONSIBILITIES:

  • Directly supervise and be accountable for all aspects of Spa operations.
  • Work closely with owners to set policy and create/manage procedures.
  • Lead a leadership team made up of Director, assistant Director, lead therapists, and lead front desk staff.
  • The Manager works 40 hours a week to cover varied hours/weekends, evenings, holidays
  • Be responsible for the success of all employees. This includes training, coaching, rewarding and discipline as necessary.
  • Coach Team Members to achieve peak performance and manage performance issues.
  • Lead the sales team by example. The Retreat Director is also the primary sales consultant and sales coach.  Maintain minimum 25% membership sales conversion.
  • Manage employee scheduling to support spa demands.
  • Ensure therapist appointment books are full.
  • Handle customer and membership issues.
  • Assist in hiring activities including massage therapists, estheticians, and front desk staff.
  • Assist with local marketing activities.
  • Create a high-energy, positive work environment that is passionate about providing great customer care.
  • Implement all rules, guidelines, policies and procedures on a consistent basis.
  • Create and maintain positive working relationships with Team Members.
  • Meet and exceed retreat sales goals for memberships, retail products, gift cards, re-booking and add-ons.
  • Lead by example: achieve Personal as well as Team goals.
  • Take pride and accountability in all aspects of your job.

    QUALIFICATIONS:

  • Must have sales or retail management and Guest service experience
  • Experience managing hourly wage employees
  • Previous membership sales experience a big plus
  • Industry experience and knowledge preferred
  • People oriented with strong customer service and public relations skills
  • Strong leadership, communication and interpersonal skills
  • Must be dependable, organized and methodical
  • Proven track record in achieving sales goals

Working knowledge of computers and standard software

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