Overview
Massage Heights in Roseville, CA is hiring for a Spa Manager!
Spa Manager $55k-$60k Base + Commission and Bonus
Assistant Manager $42k-$52k Base + Commission and Bonus
Looking for a sales and managerial professional to join our team
WHAT IS MASSAGE HEIGHTS:
Massage Heights provides membership-based, professional therapeutic massage and skin services offered at attractive, convenient neighborhood locations at affordable prices.
WHAT WE OFFER:
- Competitive compensation plus sales bonus opportunities
- Dental &Vision Benefits
- Matched Retirement Plan
- Discounted Products, Massage and Facial Services
RESPONSIBILITIES:
- Directly supervise and be accountable for all aspects of Spa operations.
- Work closely with owners to set policy and create/manage procedures.
- Lead a leadership team made up of Director, assistant Director, lead therapists, and lead front desk staff.
- The Manager works 40 hours a week to cover varied hours/weekends, evenings, holidays
- Be responsible for the success of all employees. This includes training, coaching, rewarding and discipline as necessary.
- Coach Team Members to achieve peak performance and manage performance issues.
- Lead the sales team by example. The Retreat Director is also the primary sales consultant and sales coach. Maintain minimum 25% membership sales conversion.
- Manage employee scheduling to support spa demands.
- Ensure therapist appointment books are full.
- Handle customer and membership issues.
- Assist in hiring activities including massage therapists, estheticians, and front desk staff.
- Assist with local marketing activities.
- Create a high-energy, positive work environment that is passionate about providing great customer care.
- Implement all rules, guidelines, policies and procedures on a consistent basis.
- Create and maintain positive working relationships with Team Members.
- Meet and exceed retreat sales goals for memberships, retail products, gift cards, re-booking and add-ons.
- Lead by example: achieve Personal as well as Team goals.
- Take pride and accountability in all aspects of your job.
QUALIFICATIONS:
- Must have sales or retail management and Guest service experience
- Experience managing hourly wage employees
- Previous membership sales experience a big plus
- Industry experience and knowledge preferred
- People oriented with strong customer service and public relations skills
- Strong leadership, communication and interpersonal skills
- Must be dependable, organized and methodical
- Proven track record in achieving sales goals
Working knowledge of computers and standard software