Overview

Spavia Day Spa is seeking guest advisors to join our team!

Spavia provides a team environment with skincare professional; massage therapists and guest advisors that thrive on delivering an exceptional experience to each and every guest. Our team relies on individuals that are reliable, passionate and goal-driven.

Our guest advisors:

  • are diligent self-starters
  • are ethical
  • demonstrate strong communication skills.

We strive to provide an exceptional experience for our guest at every touchpoint; advance reservations, greeting guests, checking guests in and out, maintaining a beautiful spa, sell products in our lifestyle boutique and sell memberships to our guests for optimal results. Our guest advisors portray a polished and professional image at all times and are friendly, courteous and a team player.

Requirements:
To work as a guest advisor at spavia, you must

  • have a minimum high school diploma
  • speak articulately
  • multitask
  • have patience
  • desire to help people achieve wellness
  • advocate a drug & alcohol-free workplace
  • be willing to commit to 12 months at a minimum.
  • Combined education and previous customer service/ administrative and retail experience are desired.

Guest advisors help to manage all aspects of the guest scheduling and phone systems including; scheduling, canceling and moving guest appointments. Assist guest with membership questions, credit card transactions, gift card, and retail sales. Assist with retail and back bar product stocking and inventory management.

Provide general spa orientation to guests upon arrivals, such as the location and use of locker rooms, retreat areas, and hospitality stations. Offer guests amenities such as water, tea, or heated neck pillows. Answer questions about general property information and amenities. Guide guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa changing/locker room, and retreat areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations throughout the day.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit or walk for an extended period of time. Perform other reasonable job duties as requested by supervisors.

 

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