Overview

The luxurious Langham Place, New York is looking for an On Call Licensed Massage Therapist to join our spa team!

PRIMARY OBJECTIVE OF POSITION:

Primary responsibility is to deliver excellence in quality Spa services to guests and visitors in a timely, courteous and efficient manner.  Escorts clients to and from treatment rooms, attending to any immediate needs throughout Spa visit.  Assists in providing information to any inquiries and helps to coordinate all guest requests for services.

 

RESPONSIBILITIES AND JOB DUTIES:

Support company’s philosophy and company culture through the use of Values & Essentials on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
To perform treatments on guests whilst maintaining the guest’s comfort at all times.
Be on time for appointments and thoroughly review appointments after completing each treatment.
Keep work area clean and neat at all times.
Follow all Standards and Procedures as taught by Treatment Supervisor.
To ensure that a high standard of service is maintained throughout the Spa.
Assist in the operations of all spa departments as required:

Front Desk
Spa Retail Area
Relaxation Area
Preparation Room
Spa Suites
Report dysfunctional equipment to Treatment Supervisor.
To maintain inventory of supplies for the operations of the treatment rooms
Maintain cleanliness and attention to detail in spa suites throughout shift.
To attend daily line-ups, weekly and monthly spa meetings.
Will be expected to assist and perform various demonstrations and events.
Have the ability to courteously interact and answer all spa and hotel related questions with guests.
Perform all treatments to the highest standards.
Assist in all areas of the spa as and when necessary. e.g. Relaxation area and Reception
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.
Maintain current professional licenses.
Perform all daily assigned spa therapist tasks.
Accommodate all guest requests expediently and courteously.  Follow up with designated hotel personnel to ensure completion of request.
Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.

 

PHYSICAL DEMANDS:

Requires walking or standing to a significant degree
Ability to lift 20 lbs.

 

SPECIAL SKILLS REQUIRED:

Ability to give a timely Spa Service, providing a true relaxation and beneficial experience to each guest.
Knowledge of draping procedures and protocol.
Ability to focus attention on guests needs, remaining calm and courteous.
Ability to remain quiet during treatment.
Ability to promote positive relations with all individuals who approach the spa.
Ability to prioritize, organize and follow up.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to perform job functions with minimal supervision.
Ability to perform a minimum of six treatments per shift.
Ability to work cohesively with other departments and co-workers as part of a team.
Ability to recommend and sell Spa products to guests for At Home Care.
Knowledge of all massage/body treatments offered.
EDUCATION REQUIRED:

High school graduate.

EXPERIENCE:

Luxury service experience is preferred
New York license
Duly licensed is a plus